Section
Run thebusiness
Run-the-business work done by teams through Incident Management and Platform Health.
Incident Management
Triage, declare and learn from incidents.
Incident Management
How we spot, declare, resolve and learn from incidents, with our severity levels and who does what.
Triage and declare an incident
How to check a problem's impact, set its severity, declare the incident and get the right people working on it within minutes.
Run a post-incident review
How to hold a blameless review after a Sev 1 or Sev 2 incident and turn what we learned into tracked actions.
Platform Health
Keep platforms reliable and review their health every month.
Platform Health
How we measure and look after the reliability, performance, cost and risk of each platform, and act on what we find.
Run the monthly platform health review
How to review each platform's scorecard every month, decide what needs action and feed the results into backlogs and capacity planning.