Skip to content

How-to · Discovery

Ask fora change

How to ask Product Operations for something new or better, and what happens next.

Placeholder. This page shows the how-to layout. Its full steps arrive in Phase 3 of Release 2.

What it's for

Use this when you'd like a platform to do something new, or to work better for you and your customers. Small requests go to the Home Team that owns the platform. Bigger ones become ideas for a strategic project.

Before you start

  • Think about the problem you want solved and who it affects.
  • If something is broken right now, report a problem instead.

Steps

  1. Write down the problem in two or three sentences.
  2. Find the Product Manager for the area, or ask the service desk who it is.
  3. Send them your problem, and say how often it happens and who it affects.

What happens next

The Product Manager decides with you whether it's Discretionary work for a Home Team or an idea for a strategic project, and tells you within two weeks.

Who to contact

The Product Manager for the platform you use.