Placeholder. This page shows the audience guide layout. Its full text arrives in Phase 2 of Release 2.
Who this is for
You work in claims, underwriting, billing, customer service or another business team. You use our platforms every day, you know what's getting in the way, and you're the expert we need when we change them.
Where you show up
- Asking for a change: you bring a problem or an idea.
- Refinement: the Product Owner asks you how the work should behave.
- Sprint reviews: you see the new work and tell us what to change.
- Something breaks: you're often the first to notice.
What we need from you
- A clear description of the problem, not just the solution.
- An hour or two of your time when we have questions.
- Honest feedback when we show you new work.
What you can expect
- A reply within two weeks of asking for a change, saying what happens next.
- An invitation to the sprint reviews for work you asked for.