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Just for: Scrum Masters Product Owners Program Managers Project Managers Product Managers Everyone else

Playbooks forhow we runand change

Everything Product Operations knows about keeping our platforms healthy and delivering strategic change, in one place and written for the role you play.

Find your roleExplore change

How we work

Two workstreams, one delivery system

Run keeps the business running through Incident Management and Platform Health. Change delivers strategic projects with cross-functional project teams, and Discretionary work with static Home Teams.

Operating model

How the whole value delivery system fits together.

Run

Run-the-business work done by teams through Incident Management and Platform Health.

Change

Strategic projects delivered by cross-functional project teams, plus Discretionary work delivered by static Home Teams.

The Change lifecycle

From idea to delivery in three stages

Business Executives and Product Managers shape ideas in Discovery. Planning turns them into goals and milestones for about 3 months. Delivery is where project teams practice Scrum.

Discovery

Planning

Delivery
5 roles Served across Run and Change

Written for the way you work

Every playbook names who does what, what you bring and what you leave with. Pick your role to see the playbooks you lead and the ones you join.

Find your role

Just for you

Start from the role you play

Scrum Master

Product Owner

Program Manager

Project Manager

Product Manager

Everyone else

Not in a Product role? Start here

Executives, engineers, claims and service teams, security, finance and more. See where you fit in, what we need from you and how to get things done.

Business Executive

Coming soon

Business stakeholder

Engineer

Coming soon

Architect

Coming soon

Incident commander

Coming soon

Security, risk and compliance

Coming soon

People and finance partner

Coming soon

Customer-facing team

Coming soon

See everything